AI Agents

Two felt puppet colleagues in an office looking at a floating holographic display of glowing connected dots, representing AI agents working together, while one holds a tablet with an abstract bar chart
AI Agents

OpenAI's Dots Just Validated the AI-Agent-as-Colleague Model. The Enterprise Build Is Still the Hard Part

OpenAI's new always-on "dots" agents prove the industry has settled on AI agents as colleagues, not chatbots. What's unsolved is exactly the enterprise-grade governance and integration work custom AI agent builders do by default.

6 min read
Two felt puppet characters sit together at a desk collaborating over a shared tablet dashboard
AI Agents

Why One AI Agent Isn't Enough: The Case for Multi-Agent Systems

Anthropic says multi-agent systems beat single agents by 90%. Cognition says don't build them at all. Here's how to reconcile two of AI's best engineering teams.

5 min read
Felt puppet character holding a smartphone with a shopping cart icon, surrounded by wrapped packages on a coffee table, representing AI agents shopping and paying on a consumer behalf.
AI Agents

Agentic Commerce Has Arrived: What It Means When AI Agents Start Shopping and Paying

Visa, Mastercard, and Google are racing to let AI agents shop and pay on your behalf. Adobe's traffic data and Mastercard's own 2030 forecast show it's moving from concept to real transactions, fast.

3 min read
Three felt puppet characters racing side by side on felt toy horses at a racetrack, with a cheering crowd in the stands
AI Agents

The AI Model Horse Race: Why Every Lab Keeps Leapfrogging Each Other

OpenAI, Anthropic, Google, and xAI have each claimed the top spot on frontier benchmarks within months of each other in 2026. Every leader gets passed within a quarter — which is exactly why staying model-agnostic beats betting on any single lab.

6 min read
Felt puppet character with black hair and freckles wearing an olive turtleneck, seated at a customer-support desk wearing a headset and looking at a felt laptop showing an abstract chat bubble
AI Agents

The AI Customer Service Trust Gap: What 2026 Data Says Customers Actually Want

AI agent adoption in customer service jumped 1.7x in a year, per Salesforce. But 65% of service leaders think customers fully trust AI, while only 44% of consumers actually do. Here's what closes that gap.

4 min read
Felt puppet character in a blazer standing in a modern sales office, holding a tablet showing an abstract sales funnel diagram, with a wall screen behind showing an abstract upward trending bar chart
AI Agents

AI Agents for Sales Teams: Where the Time Savings Actually Show Up

Salesforce's 2026 State of Sales report surveyed over 4,000 sellers and found top performers are 1.7x more likely to use AI agents for prospecting, with agents expected to cut research time by 34% and drafting time by 36%.

5 min read
Felt puppet character sitting at a desk in a home office, looking at a laptop showing an abstract profile-card layout, with a smartphone and coffee mug nearby
AI Agents

The Right Way to Automate LinkedIn Outreach With AI Agents in 2026

LinkedIn explicitly bans bots and scraping tools under its User Agreement, and 2026 enforcement data shows restriction rates climbing fast. Here's what a compliant AI agent for outreach actually looks like versus the automation that gets accounts banned.

6 min read
Felt puppet character in a navy suit standing in a glass-walled boardroom, presenting a wall display of abstract dashboard panels and a connected node diagram, holding a felt tablet
AI Agents

The Data Behind Why Big AI Agent Deals Go Hybrid, Not Off-the-Shelf

Anthropic's 2026 State of AI Agents Report found 47% of enterprises now blend off-the-shelf agents with custom builds. MIT and Caylent data explain why: internal-only builds fail twice as often, and 98% of buyers have hard conditions before an agent touches production.

6 min read